Getting Your Calls To Image

You may transfer your lines to Image and take them back at any time you wish.  We are always ready to take your calls.  However, if you deviate from your normal schedule and/or procedure, please let us know how we should handle your calls during this period.  

Programmed Transferring Of Your Lines to Image  (Recommended)

With today's digital telephone service, there are options for  transferring your phones to Image.  Manual methods depend on someone making the transfer at a designated time.  If that transfer is not made, or made incorrectly, your calls will not be transferred to Image.

Many telephone systems can be programmed to automatically do the transfer at a designated time.  If your phone system cannot do this, your telephone company may also offer a service to automatically transfer your phone lines, and return them, at designated times.  If you are interested in implementing this automatic procedure to ensure your transfers, consult with your telephone technician or your telephone company.
Programmed Call Transfer Options

Manually Transferring your lines to Image

You may manually transfer your lines to Image at any time. Manual transfers, answered by an operator, are billed as a call.  To transfer your line to Image:

At the telephone of the line that you wish to transfer, press *72, wait for dial tone then enter the telephone number assigned to your account and wait for Image to answer.
Examples:

If you are within the St. Cloud calling area: (example *72 2521234). In this example, your calls will transfer to phone number 252-1234.

If you are outside of the St. Cloud calling area: (example *72 13202521234). In this example, your calls will transfer to phone number 1-320-252-1234. This example applies to Toll Free numbers as well.

If you are doing the silent transfer (call is not answered by an operator) :  (Recommended if doing a Manual Transfer)
At the telephone of the line that you wish to transfer, press *72, wait for dial tone then enter the telephone number assigned to your account and immediately hang up before it rings. Repeat one more time.
To verify your transfer, press *72 on your phone.  If the transfer was completed successfully, you will hear a busy signal.

Taking your phone lines back from Image
You may take your lines back from Image at any time. To take back your phone line:
At the telephone of the line that you wish to transfer, press *73 and wait for 2 beeps then hang up.

Busy No Answer

You may arrange with your telephone provider to have your calls forwarded to your Image Office Services phone number if your line is busy when a call comes in, or if you do not answer by so many rings.

If you choose the Busy No Answer method, be sure not to set the number of rings too high.  For example, if you set the number of rings to 5, the call will have rung 6 times to your caller by the time it is transferred and rings once at Image. 

You may also put your Image phone# on your voice mail or answering machine.

You may put your Image phone# on your voicemail or answering machine.  An example might be: 
"...Please leave a message.  If this is an emergency, please call xxx-xxx-xxxx.  Thank you.  

The Image Phone Number assigned to your account is used to transfer your business lines to Image.  It can be given out verbally or recorded on your voicemail or answering machine and called directly.
However, you may NOT publish your Image Phone Number in PRINT, such as:
Telephone Directories, Business Cards, Letterhead, Stationary,  Brochures, Flyers, Posters, Newspaper Ads, or any other persistent media.